Terms of service
Last updated: August 2025
This website is operated in Australia by Done Co Pty Ltd (ABN: 57 673 335 218). You may know us as ‘Done’. In this policy, we may be referred to below as "we", "our", "us" or "Done".
1. Introduction
Welcome to Done Hair. These Terms and Conditions govern your use of our website and the purchase of any products or services from us. By accessing our website or purchasing from us, you agree to these Terms. We may update these Terms at any time by posting updated versions on our website.
2. Definitions
- Order: A request for one or more of our products or subscription services.
- Products: Hair colour kits and related haircare items we sell from time to time.
- Subscription: Our regular delivery service for Products.
- Website: www.donehair.co or any site we operate.
3. Placing Orders
Orders can be placed online through our website. You agree to provide accurate contact, billing and delivery details. We reserve the right to refuse or cancel orders, limit quantities, and restrict purchases to personal use only. Once payment is accepted, each order forms a binding contract.
4. Product Usage & Allergies
Done Hair products contain active ingredients that may cause allergic reactions or sensitivities in some individuals. Before use, you must perform a sensitivity (patch) test according to the instructions provided with the product. Failure to complete this test is at your own risk. Even if you follow the patch test and usage instructions exactly, there is still a possibility of allergic reactions or sensitivities occurring. By using our products, you acknowledge and accept this risk. Done Co Pty Ltd cannot be held liable for any allergic reactions, irritation, or damage—even if you have completed the patch test and followed all instructions correctly. Please read all usage guidelines carefully and discontinue use immediately if you experience any adverse reaction. You must be at least 16 years old to purchase or use our products. By placing an order, you confirm you meet this age requirement.
5. Pricing and Payment
All prices are in AUD and include GST unless stated otherwise. Delivery fees are calculated at checkout. We accept payment via approved payment gateways and store no card details ourselves.
Prices are subject to change but not after you have paid. For purchases of any of our 'subscription' Products, we will notify you of any changes in price or operation of the subscription and (where there has been a price change) we will notify you reasonably in advance of the change taking effect. If you do not cancel your subscription before the change takes effect, we will consider that as your acceptance of the change.
6. Subscriptions
By signing up to a Subscription you authorise automatic, recurring charges to your chosen payment method. Subscriptions will continue until you cancel. Subscriptions at the time of billing are non-refundable.
Subscription deliveries will be shipped free of charge while your subscription remains active. If you cancel your subscription, your eligibility for free shipping will end. Free shipping applies only to scheduled subscription deliveries and does not apply to separate, non-subscription orders placed on donehair.co.
To modify, pause or cancel your subscription, you must do so at least 24 hours before your next scheduled billing date via your account portal or by contacting our Customer Service team.
If we change subscription prices or terms, we will notify you reasonably in advance. Continuing your subscription after the change will be taken as acceptance. Refunds are not provided for completed subscription deliveries.
7. Free Gifts For Subscription Members
As a thank you for being part of our subscription family, we include free gifts with your deliveries from time to time, including gifts to celebrate subscription milestones decided by us. Please note that free gifts are subject to availability and may change without notice. The value and type of gifts can vary and cannot be exchanged, refunded, or redeemed for cash. We also reserve the right to modify, replace, or discontinue free gift offers at any time without prior notice.
8. Accounts
If you create an account with us via the Online Store, you agree that you are responsible for keeping your account username and password (your "Login Details") secure, and you mustn't share your Login Details with anyone else. We are not liable for any loss or damage arising from your failure to maintain the security of your account and/or Login Details.
Whether you purchase our Products from time to time on a one-off basis or subscribe to a regular delivery of Products, you agree to provide current, complete, and accurate purchase and account information (and update that information ASAP if it changes) for all purchases.
9. Delivery
We deliver Australia-wide via trusted couriers. Delivery timeframes are estimates only and we are not liable for delays outside our control. Risk passes to you once the parcel is delivered to the address you provide, including delivery to reception or concierge if applicable. Please ensure delivery details are correct. Redelivery fees may apply for incorrect addresses or returned items.
10. International Shipping
International deliveries may be subject to local customs fees and taxes, which you are responsible for. We are not liable for delays or losses once a parcel reaches the destination country.
11. Returns, Refunds & Satisfaction Guarantee
We follow Australian Consumer Law. If an item is faulty or damaged we will replace it or issue a refund. We do not refund for change of mind, incorrect colour choice, or failure to pause or cancel a subscription before billing. If you are unhappy with your colour result, our team will consult with you and may offer a replacement kit at our discretion. Returns must be authorised by Done prior to sending. Unauthorised returns may be refused. Risk and cost of return shipping are the responsibility of the customer unless the item is faulty or damaged. We recommend using a trackable shipping service for returns. Our Refunds & Returns Policy is designed to be fair and fuss-free.
12. Privacy
We take data protection seriously. Everything we do with your personal info is explained in our Privacy Policy.
13. Third Party Links & Services
Our website may include links to third-party websites or use third-party services, such as Shopify or Recharge, to process payments and manage subscriptions. These external sites and services are not controlled by Done Co Pty Ltd and we are not responsible for their content, privacy practices, or how they handle your data. By using these links or services, you accept that Done has no liability for any issues, losses, or damages arising from your interaction with third-party sites or services. We encourage you to review their terms and privacy policies.
14. Intellectual Property
All content on the Done website and associated materials—including but not limited to text, graphics, logos, images, videos, product names, designs, and software—is the property of Done Co Pty Ltd or its licensors and is protected by Australian and international intellectual property laws, including copyright, trademark, and design rights.
The Done name, logo, and any other trademarks, service marks, and trade dress used on the website and in connection with our products and services are owned exclusively by Done Co Pty Ltd. You may not use, reproduce, modify, distribute, display, or create derivative works of any of our intellectual property without our prior written consent.
Unauthorised use of our intellectual property may result in legal action.
15. User Content
By submitting reviews, photos or other content, you grant us a royalty-free, perpetual, worldwide licence to use that content in any medium. You are responsible for ensuring you hold rights to any content you submit, and that it does not violate any third-party rights.
You are solely responsible for any User Content you submit. You agree not to submit any content that is defamatory, offensive, obscene, unlawful, infringing, or otherwise inappropriate.
We reserve the right (but are not obligated) to review, edit, refuse, or remove any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable, without notice.
16. Liability & Indemnification
To the fullest extent permitted by law, we exclude liability for any indirect, incidental or consequential losses arising from your use or inability to use our products or services. Our maximum liability for breach of consumer guarantees is limited to replacement or refund of the products. By purchasing and using our hair colour products, you acknowledge that you must carry out a sensitivity (patch) test prior to use, as directed in the instructions provided. Done Hair cannot be held liable for any damage or injury caused by misuse, improper application, allergic reactions, or failure to follow product instructions.
You agree to indemnify and hold harmless Done Hair, its affiliates, officers, and employees from any claims, losses, damages, or expenses (including legal fees) arising out of your misuse of our products or breach of these Terms.
17. Force Majeure
Things like pandemics, wild weather, or global chaos may affect how/when we can deliver. If something beyond our control happens, we’ll do our best to communicate – and refund you if we can’t fulfil an order.
18. Dispute Resolution
If a dispute arises out of or in connection with these Terms, the parties agree to attempt to resolve it amicably through negotiation or mediation before commencing legal proceedings. This does not prevent either party from seeking urgent injunctive relief if necessary.
19. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the non-exclusive jurisdiction of its courts.
20. How to Reach Us
We love hearing from you. Questions, feedback or problems? Email us: hello@donehair.co
21. Version Control
These Terms might change from time to time – we’ll update this page with the latest version and date. It’s your responsibility to check back now and then.
