Privacy policy

Last updated: August 2025

1. Introduction 

Done Hair ("we", "our", "us") values your privacy. This policy explains how we collect, use, store, protect, and disclose your personal information. By using our website or services, you agree to this policy. We may update this policy from time to time and will post updates on our website.

You do not have to provide any personal information to Done; however, if you do not provide certain information, Done may not be able to provide products, services, or information to you or may be limited in how we interact with you.

2. Personal Information We Collect 

Personal information (also referred to as personal data) is any information that identifies you or can reasonably be used to identify you. The personal information we collect and hold about you will vary depending on our particular interaction or engagement with you. Generally, this includes:

1. Contact details: including your name, residential and delivery addresses, telephone numbers, email and other electronic addresses

2. Order details: including delivery address, payment details (processed securely via our payment provider)

3. Device and browsing data: including IP address, location, cookies, and analytics data. 

4. Demographic details, including your age and date of birth

5. Information about the products and services you have purchased, ordered, or subscribed to

3. How We Collect Information 

We collect information directly when you place an order, sign up to a subscription, create an account, contact us, or interact with our website and social media. We may also collect data through cookies and analytics tools such as Google Analytics. 

4. Use of Information 

We use your information to: 

- Process and deliver your orders. 

- Manage your Subscription. 

- Communicate with you about products, services, offers and updates (you can opt out anytime).

- Improve our products, services, and website, including through cookies and analytics data to better understand user behaviour.

- Comply with legal obligations. 

5. Sharing Information 

We may share your information with: 

- Delivery partners and contractors to fulfil your order. 

- Payment providers to process payments. 

- Marketing platforms and service providers who help us operate our business.

- Government bodies if required by law.

We do not sell your personal information to third parties. 

6. Payment Data Handling

We use trusted third-party platforms, including Shopify and Recharge, to securely process your payment information. Done Hair does not store your credit card or payment details on our servers. All payment data is handled directly by these providers in accordance with their strict security protocols and applicable data protection laws. For more information on how Shopify and Recharge manage your payment data, please review their privacy policies:

• Shopify Privacy Policy
  

• Recharge Privacy Policy
  

By making a payment through our website, you acknowledge and agree that your payment details are processed securely by these third parties.

6. International Transfers 

Some service providers may be located overseas. We take reasonable steps to ensure they comply with Australian privacy standards. 

7. Security 

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. Your information is stored electronically either on our secure systems or those of our trusted contractors and service providers. Access to your personal information is restricted to authorised personnel and contractors only, who are bound by confidentiality obligations.

We have implemented comprehensive information security policies, procedures, and staff training programs to maintain the ongoing security of your personal information. However, no method is 100% secure, and we cannot guarantee absolute security. 

When we no longer need your personal information for the purposes for which it was collected, and unless required by law to retain it, we will securely destroy or de-identify your data to protect your privacy.

8. Access and Correction 

You may request access to or correction of the personal information we hold about you by contacting us. We will respond within a reasonable timeframe. 

9. Complaints 

If you have a complaint about how we handle your personal information, please contact us at hello@donehair.co and we will investigate promptly. 

10. Contact Us 

For privacy questions, access or correction requests, or complaints, please contact our Privacy Officer at: 

- Email: hello@donehair.co

- Address: Unit 1/52 Brasser Avenue, Dromana, VIC

These Terms and Privacy Policy are current as of August 2025 and may be updated from time to time.